Frequently
Asked Questions

Browse our products on the Shop page, select your size or quantity, and click Add to Cart. Proceed to checkout to enter your shipping information and payment details. You'll receive an order confirmation email immediately after purchase.

We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and PayPal. All payments are processed securely through Stripe. We never store your full card details.

We process orders quickly — typically within 24 hours. Contact us at as soon as possible if you need to modify or cancel. Once an order has shipped, we cannot cancel it but our 30-day return policy applies.

Not currently — all products are sold as one-time purchases. We currently offer one-time purchases. We also have a rewards program — visit phasisevo.com/pages/rewards to join and start earning points on every order.

Yes — the PHASIS Stack bundles all three products (Max Relief Jar, Electro+ 4oz, Perform+ 60 caps) for $162, saving $28 versus buying separately. Individual product multi-pack pricing is also available — see each product page for details.

Yes — powered by Smile.io, our rewards program lets you earn points on every purchase, referrals, and more. Visit phasisevo.com/pages/rewards to join.

No. Max Relief is a topical — it doesn't enter the bloodstream in meaningful amounts. Full spectrum CBD in topical form does not produce a positive drug test under standard testing protocols. If you have specific concerns about testing for a competition or employer, consult your testing authority directly.

Most users feel the cooling effect from menthol within 3–5 minutes and the nerve block effect from Lidocaine within 5–10 minutes. The anti-inflammatory benefits from CBD, Arnica, and Turmeric build over 20–30 minutes. With repeated use, the capsaicin component desensitizes pain receptors — it becomes more effective over time, not less.

Voltaren contains one active ingredient (diclofenac — anti-inflammatory only). IcyHot contains one mechanism (counterirritant only). Max Relief combines four simultaneous pathways: pharmaceutical nerve block (Lidocaine HCl), counterirritant (Menthol + Capsaicin), anti-inflammatory (1200mg CBD + Arnica + Turmeric), and circulation support (Clary Sage). No other OTC product does all four.

Yes. Max Relief is formulated for daily use. The Lidocaine HCl concentration is within OTC-safe limits. The CBD is non-intoxicating and topical only. We recommend applying to the affected area 2–3 times daily or as needed. Avoid contact with eyes and mucous membranes.

The Stick (30ml) is better for targeted application — precise, no mess, easy to carry in a gym bag. The Jar (60ml) gives you more product for larger areas like lower back, quads, or shoulders, and is better value for daily users. Most frequent users prefer the Jar.

Many of our customers use Max Relief during post-surgery rehabilitation. However, always consult with your surgeon or physiotherapist before using any topical product on or near a surgical site. Don't apply to open wounds or freshly sutured skin.

Max Relief is a topical with minimal systemic absorption. However, if you're on prescription medication or have a medical condition, consult your healthcare provider before use. We cannot provide specific medical advice.

Does it taste like anything? +Barely. At the recommended dose you'll notice a very slight saltiness — that's it. No sweetness, no bitterness, no chemical aftertaste. It won't change the taste of your coffee, water, or shake. This is the biggest feedback we get from people who've switched from LMNT or Liquid IV — those products have a strong, sweet flavor that dominates your drink. Electro+ doesn't.

Start with 1 full dropper (approximately 1ml) in 16oz of water. Most people find 2–3 droppers optimal on training days or in hot weather. Because it's a concentrate with no sweeteners, you can freely adjust your dose without it tasting overwhelming. Experiment to find what works for you.

The 4oz is $45 for 120 servings — $0.38 per serving. The 1oz is $25 for 30 servings — $0.83 per serving. If you plan to use it daily, the 4oz saves you significant money over time and means less frequent reordering. If you've never tried it, the 1oz is a sensible way to test it first. The 30-day guarantee means either choice is risk-free.

Consult your healthcare provider before using any supplement while pregnant or breastfeeding. While Electro+ contains only natural trace minerals, every pregnancy is different and your doctor is best positioned to advise based on your specific situation.

Electro+ minerals are derived from natural Salt Lake Brine — one of the most mineral-dense natural sources on earth. Salt lake brines are naturally concentrated over millennia, resulting in an exceptionally rich mineral profile. The brine is filtered, purified, and concentrated before bottling. This gives you over 50 trace minerals in their naturally occurring ionic form — how your body absorbs them most effectively — without any synthetic mineral additions.

Does Electro+ contain iodine? +Yes, in trace amounts as it naturally occurs in the Salt Lake Brine source. If you have a thyroid condition or are iodine-sensitive, consult your healthcare provider before use.

No. β-Ecdysterone is not on the WADA prohibited list and is not banned by USADA, UFC, or any major sports organization. WADA added it to their monitoring list in 2021 — but monitoring is distinct from prohibited. Athletes are only sanctioned for substances on the prohibited list. Every batch of Perform+ is 3rd party tested to confirm zero contamination with banned substances.

The primary WADA-funded study ran 10 weeks and found up to +2kg lean muscle gained vs placebo, plus significant bench press strength improvements. Most users report noticeably faster recovery within 2 weeks and visible strength gains by weeks 4–6. The full anabolic effect builds over time — which is why the 60-cap option is recommended as your first order.

No. β-Ecdysterone is completely non-hormonal — it activates the Akt/mTOR muscle protein synthesis pathway without binding to androgen or estrogen receptors. It doesn't suppress your natural testosterone production. There is no hormonal rebound to manage. Take it continuously or stop whenever you choose.

Yes — and female athletes may benefit more from Perform+ than most performance supplements precisely because it's non-hormonal. Zero testosterone increase, no masculinizing effects, no hair loss, no voice changes, no menstrual disruption. The muscle protein synthesis pathway it activates works identically regardless of biological sex.

Completely different category. Peptides and SARMs require injections, grey-market sourcing, carry legal risk in competitive sports, and most have limited human clinical data. β-Ecdysterone has more published human research than most peptides being discussed in performance communities. It's oral, legal, non-hormonal, and 3rd party tested. Try the legal, clinically-studied option first.

Ecdysterone has poor water solubility — meaning raw ecdysterone powder absorbs poorly. Cyclodextrin is a cyclic sugar molecule used in pharmaceutical drug delivery that forms an inclusion complex around the ecdysterone molecule, dramatically increasing solubility and cellular uptake. Our 1:4 ratio means 250mg of ecdysterone per 1250mg total capsule fill. Most budget brands skip this step entirely.

The WADA study that produced the +2kg lean muscle result ran for 10 weeks. One bottle gives you 30 days — enough to feel a difference, but not the full research timeline. Two bottles gives you 60 days, puts you into the period where the most significant results were observed, and saves $13 vs two separate purchases ($98 vs $85). If you want results that match the research — give it the time the research used.

Yes. Perform+ stacks cleanly with creatine, protein, pre-workouts, and the other PHASIS products (Max Relief and Electro+). Because it's non-stimulant and non-hormonal, there are no known interactions with common supplements. If you're taking prescription medication, consult your healthcare provider.

Yes — they're designed to complement each other. Max Relief is a topical targeting pain and inflammation at the tissue level. Electro+ is an oral mineral supplement supporting cellular hydration and recovery. Perform+ is an oral ecdysterone capsule supporting muscle protein synthesis. Three different systems, zero overlap, no interaction between them.

Dealing with aches, soreness, or post-workout recovery — start with Max Relief. If hydration, recovery, and cramping are your priority — start with Electro+. If muscle building and performance output is your goal — start with Perform+. All three together is the PHASIS Stack — available at a $28 discount vs buying individually.

Yes — the PHASIS Stack includes Max Relief Jar (60ml), Electro+ 4oz, and Perform+ 60 caps for $162. Purchased individually that's $190, so you save $28. This is the best way to experience the full recovery and performance system.

Orders are processed within 1–3 business days. Standard shipping (free over $75) takes 3–7 business days. Expedited shipping (2–3 business days) is $12.99. Overnight shipping is $24.99 for orders placed before 12pm EST. You'll receive a tracking number via email once your order ships.

We currently ship to the USA, Canada, United Kingdom, Australia, and select European countries. International rates are calculated at checkout. International customers are responsible for any customs duties or taxes imposed by their country. Delivery times are typically 7–21 business days for international orders.

Tracking can take 24–48 hours to update after your shipment confirmation email. If your tracking shows no movement for more than 5 business days, contact us at with your order number and we'll investigate with the carrier immediately.

Yes — all products in a single order ship together in one package. We don't split shipments. If an item is temporarily out of stock, we'll contact you before shipping.

30-day satisfaction guarantee on all products. If you're not satisfied for any reason within 30 days of delivery, email with your order number and we'll issue a full refund to your original payment method. You don't need to return the product. No questions asked — we mean that.

We process refund requests within 2 business days. Once processed, refunds typically take 5–10 business days to appear on your original payment method depending on your bank or card issuer.

Contact us within 7 days of delivery at with your order number and a description of the damage. We'll ship a replacement at no cost or issue a full refund — your choice. A photo of the damaged item is helpful but not required.

We don't currently offer direct exchanges. Request a refund for your original order and place a new order for the product you want. If the price difference is significant, contact us and we'll work something out.